Staff Training

 Welcome to Empowered Corporate Services!

A ground-breaking Staff Safety Program that uses awareness, assertiveness and communication to de-escalate confrontation, reduce reportable incidents, and increase customer retention.

GET RESULTS!  Tame Difficult Customer Interactions, Strengthen Your Team, and Increase Safety!

 

OPTIONS: $499-$2499

  1. Keynote Speech for Your Corporate Event
  2. 1-Hour Onsite Lunch N Learn
  3. 2-Hour Onsite Interactive Workshop
  4. 4-Hour Onsite Dynamic Workshop

Set up a Workshop at Your Location

Get a Free ConsultationAngry Customer

Staff Training Workshops Topics:

  1. Personal Safety (in and out of the workplace)
  2. Stellar Customer Service (without the overused apology)
  3. Communication (verbal and non-verbal techniques to build your team, diffuse and solve issues, and assertiveness training)
  4. Conflict Resolution
  5. Customized Combination of the above

 

 

RESULTS:

  • TAMING NASTY CUSTOMERS: Staff confidently diffuses issues with unruly or unreasonable customers, and has the tools to offer options instead of apologies.
  • STRENGTHENED TEAM: Staff has a 3-step track to giving feedback without the sting, increasing morale and respect among their peers, and decreasing sexual harassment claims and other reportable incidents.
  • INCREASED SAFETY: On and off the job, increased awareness, communication, and assertiveness skills help keep your staff from being chosen as a victim.

 

Workplace Violence Prevention Program

Includes:

  1. Assessment/Survey of Workplace and Staff
  2. Written Program/Policies Review or Creation
  3. Staff Training at each location:
  • Managers and/or Staff come out of this Training Course knowing your company policy and procures when faced with potential or immediate workplace violence issues
  • Additional OSHA recommended training courses to assist employees with situations which may lead to potential violence, e.g., self-defense, conflict resolution, stress management, negotiation skills, etc.

 

Here is a partial list of our most recent companies who have hosted EMPOWERED for their teams:

Multnomah County Library System (staff)

Vancouver Regional Library System (staff)Confident Employees

Tillamook County Library System (staff)

Advantis Credit Union

IBEW Credit Union

Tualatin Chamber of Commerce

City of Hillsboro

Oregon Department of Agriculture

Movement Mortgage

Mason McDuffy Mortgage

Mainlander Property Management

Fidelity Title Co

NexTitle

Re/Max Realty

Berkshire Hathaway

Weichert Realty

Number Crunchers on the Go

Discover Chiropractic

True Potential Chiropractic

Nedspace Downtown

Jive Software

Summit Real Estate

Deschutes Brewery

Pacific Seafood Group (through Baskin Clinic Wellness Program)

Hancock Forest Management

First Choice NW

ODOT Portland

VTM Corporation

Shelter-Products, Inc

Air BnB Portland

Museum of Contemporary Craft

Travel Portland

Schantz Family Law

 

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 503-764-5013

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