Empower Your Team & Free Your Leadership!
Get the F.A.C.T.S.™ Communication Program: 5 Elements of an EMPOWERED Team Culture:
- Feedback: Create expectation and invitation of candid feedback on all levels.
- Awareness: Yourself, Your Team, Your Customers, and the Monkey.
- Consistency: Staying consistent in the face of growth or during team changes.
- Team Dynamics: Building Confident, Competent, Agile and Adaptive Teams.
- Safety: De-escalating stressful situations and promoting a safe environment.
- Your employees bring small interpersonal issues to you, instead of dealing with them on their own (due to fear or lack of communication tools).
- Assertive communication is avoided in favor of gossip, cliques, and silos.
- You want your staff to know how to de-escalate people who communicate through Cussing, Rudeness, Aggressive behavior, and Personal insults.
- Managers feel like babysitters while Employees feel micro-managed (disconnect).
- You have a variety of genders, cultures, and generations struggling to work together.
- Frustrations abound and your best people are updating their resumes to go elsewhere.
Communication is the key to stop Workplace Incivility, which often leads to Bullying and harassment, which sometimes escalates to Violence as defined by OSHA. It’s important to give your team the tools and have a policy in place to correct sideways team dynamics early, so you can steer your team to success without being slowed by escalating interpersonal issues.
- Workplace Incivility: Low-intensity deviant behavior with ambiguous intent to harm the target. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others.
- Workplace Bullying: Repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators. It is abusive conduct that is : Threatening, humiliating, or intimidating, or. Work interference — sabotage — which prevents work from getting done.
- Workplace Violence: Any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers and visitors.
According to OSHA, An effective violence prevention program is key to the safety of your workplace. Buy-in must happen throughout your organization, which requires awareness and communication. We take care of everything, from training and culture implementation, to incident review and consulting on internal reporting and communication.
OSHA on Workplace Violence Prevention:
“The best programs take time to build and require commitment from managers and staff but the investment is worth the effort. In the long run, fewer injuries mean lower costs for compensation claims, the reduced risk of lawsuits, and better working conditions for stressed-out staff.”
Customization: No two organizations are the same. We customize the program for you, based on your needs, budget, and scheduling capacity. This includes Workplace Violence Prevention, Diversity/Culture/Generation Gap training, Customer Service, Team Dynamics/Communication, Leadership, Change Management, and more. We discuss your needs, review your programs, survey leadership and employees; and create and implement your program accordingly. Get a Free Consultation!
- TAMING NASTY CUSTOMERS: Staff confidently diffuses issues with unruly or unreasonable customers, and has the tools to offer options instead of apologies.
- STRENGTHENED TEAM: Staff has a 3-step track to giving feedback without the sting, increasing morale and respect among their peers, and decreasing sexual harassment claims and other reportable incidents.
- INCREASED SAFETY: On and off the job, increased awareness, communication, and assertiveness skills help create company-wide buy-in for the security of the workplace.
- Assessment/Survey of Workplace and Staff
- Written Program/Policies Review or Creation
- Staff Training at each location:
- Managers and/or Staff come out of this Training Course knowing your company policy and procedures when faced with potential or immediate workplace violence issues
- Additional OSHA recommended training courses to assist employees with situations which may lead to potential violence, e.g., self-defense, conflict resolution, stress management, negotiation skills, etc.
Here is a partial list of our most recent companies who have EMPOWERED their teams:
West Valley Housing Authority
Multnomah County Library System
Vancouver Regional Library System
Tillamook County Library System
Advantis Credit Union
IBEW Credit Union
Tualatin Chamber of Commerce
City of Hillsboro
City of Beaverton
Oregon Department of Agriculture
Mason McDuffy Mortgage
Mainlander Property Management
Fidelity Title Co
Portland Metro Association of Realtors
Meadows Realty Group
Number Crunchers on the Go
True Potential Chiropractic
Summit Real Estate
Pacific Seafood Group
Hancock Forest Management
First Choice NW
Air BnB Portland
Museum of Contemporary Craft
Schantz Family Law